In order to architect the ultimate B2B customer experience, it is important to assess which issues impact the experience, where in the customer journey they have an impact, and how well (if at all) these experiences are being delivered. The research in this latest paper explores the differences in these findings across different generations, as […]
A defined company culture can set you apart from your nearest talent competitors and weed out unqualified applicants or bad fits for your culture. It also contributes to employees’ productivity and morale. Tying it all together in a defined code that lives and breathes at your organization is what creating a company culture code is […]
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